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FAQs
Online Operations
How do I register?

Please register HERE.

Where are my orders delivered from?

Your order will be shipped from Toronto, Ontario.

Are all items I see online available for purchase?

Yes, all our online inventory is available. Out of stock inventory will either be restocked or discontinued. We try our best to suggest the alternative product or update you on the restock date.

How can I pay?

You will pay at the checkout.

Can you arrange a tailgate at delivery option for me?

Yes, just contact us or leave a comment to your order.

Product Information
How do I check Product availability?

All inventory you see online is available and in stock. If you are missing a product you would like to purchase, please email us, and we will try our best to suggest an alternative or update you on the restock date.

How does QuickSupply’s Pricing work?

At QuickSupply we pride ourselves on offering the best values possible.

We offer many products in multiple ways to buy. For example, you can buy canned pizza pineapple by the can or by the case.

Can I get a bulk discount?

Of course, we are a wholesaler – and volume is what we’re here for, if you need an item by the Skid, Truck Load, or Container Load – please contact us, and we will get back to you within 24 hours.

Price Changes and Updates

Pricing on our website is updated in real time. We reserve the right to adhere to the manufacturer price.

All prices are subject to change without notice. In the rare event that a product is listed at an incorrect price due to a website error, QuickSupply will resolve the discrepancy, at our discretion, on all orders placed for the product listed at the incorrect price. This resolution may involve coming to an agreed upon price with the customer or a cancellation of the order, resulting in a full refund. Conditions applied.

Can I Return or Exchange Product?

IN-STORE RETURN POLICY

Items may be returned within 14 days of purchase. Items must be in original salable condition & packaging, accompanied by the receipt. Returns without a receipt must be verified as an QuickSupply Product and will be processed at lowest posted price within last three months. Items may only be returned at discretion of Manager and may be subject to minimum 10% restocking fee.

Wares & Equipment

ONLINE ORDERS RETURN POLICY

For all regularly stocked items, with the exception of consumable products, return requests with photos of item can be submitted to Customer Service within 7 days of receipt, so long as the items are unused and in the original packaging. A return credit will be issued to the original payment method upon receipt and inspection of the product(s). An applicable restocking fee will be deducted from the amount due. Customers are responsible for the cost of return shipping.

Returns for Consumable Products 

We are unable to accept returned consumable products. This allows us to ensure the products are good to use, untampered with, and have adequate shelf life. 

Damaged/Missing/Lost items  

Upon receiving your order, please inspect it for any damaged, lost, or missing items. If any part of your order is missing or damaged, please keep the items and packaging and contact us within 7 business days of receipt so we can find a solution for you. Please submit photos of damages, name of SKU of damaged item, and order number with your request.  

Return and Refund processing times

We will process return and refund requests within 7 business days from the request submission.

Warranty Policy

QuickSupply provides warranty against all defects of material and manufacturing.

Pro-Kitchen brand commercial refrigeration and cooking equipment carry a full 1year on site comprehensive warranty (all parts & labour). There is no onsite warranty for residential addresses and equipment in food trucks.

A1 brand small appliances (Pro-Kitchen – Dura – Kesgi) are covered by 6 months carry in warranty – customer must bring item to our location and allow 2-5 business days for repair or replacement.

Manufacturer’s Warranty applies to all other brands – duration and coverage vary by Brand Examples:  Omcan – Eurodib – Robot Coupe – Vulcan – Magnum – Rubbermaid…All other non-electrical equipment and small wares carry a 30-day warranty.

General
How can I give feedback to the management?

Please email

help@quicksupply.ca

Do you sell to International Customers?

Yes! Please contact us and we will be in touch. We can prepare a container for you to ship anywhere in the world.

Do you sell to other distributors?

Yes! We have our re-distribution division, that specializes in selling to other distributors. Please contact us today to get started.

How Can I sell my product at QuickSupply?

Please contact us with product details and we will be in touch.

How can I get an invoice re-print or HST Report?

Please contact us with your company details and order number and we will send it over.

How can I learn more about QuickSupply?

To learn more about QuickSupply explore this website, visit our Facebook or Instagram. Or simply send us an email - we want to hear from you often!!

ANY QUESTIONS?
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.
Send a Message
help@quicksupply.ca
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